Our Expert Areas of Empowerment…
CBI 360 believes in a participatory, people driven and practical approach where the training participants’ presence, creativity, resourcefulness and analytical abilities can be utilized and appreciated…We incorporate plenary presentations, incident case analysis, video presentations, group syndicate exercises, videotaped role plays, as well as real life case studies to ensure our training success.
Lead! & Empower
Our leadership program brings to life the concept that “Leaders don’t just get work done through people; they get people developed through work”....
Wow! Your Customer
This program empowers staff to create memorable moments whenever they interact with customers. We equip teams with a...
360 Degree Super Selling
Our super selling training program is centred on global principles and delivered based on Emotional Intelligence principles....
Change Management
This is a change management program aimed at empowering your workforce to accept and embrace changes in their current business environment...
Performance Management
This program helps you maximize performance management and measurement to ensure that you meet your set corporate strategic targets and also remain competitive...
Awaken Your Potential
Awaken Your Potential is an exciting Success Coaching Program that equips your staff with skills that will transform them into true champions and achievers...
Team Building
This is our team building program uniquely developed to create the connecting link that leads to effective teams. Our interactive, high impact activities address training objectives ...
Coping with Job Loss or Retirement
With the advent of technology and the need to control operational cost, many organizations are continuously retrenching and retiring staff before their retirement age. This has a psychological impact on the staff involved and many organizations have resulted in preparing them for such eventualities...
Coaching and Mentoring
Today big corporations and multinational organizations have adopted coaching and mentoring as a way of growing and developing talent. Coaching and mentoring enables employees to achieve the desired results through proper guidance and training and therefore achieve increased efficiency at work...
Managing Gen Y at the Work Place
Managing multigenerational workforces is an art in itself. Young workers want to make a quick impact, the middle generation needs to believe in the mission, and older employees don’t like ambivalence…
Customer Service for airport operators
Customers are key stakeholders in a business and must be put at the center of everything the organization does. In an effort for an organization to realize its strategic goals and objectives, maximize on its efficiencies and gain competitiveness, it has to live the experience that excellent customer experience is a rule rather than an exception. Whilst the technological industry has more or less similar products and services, the only differentiating factor...